Legal
Refunds, deposits, and rescheduling
This policy applies to professional audit engagements offered by Server Sync Service. It does not cover products or delivery models we do not sell.
Eligibility overview
Fees relate to scoped professional services — fieldwork, sampling, workshops, and written packs for audits for fintech. Refunds depend on how much work has started, whether dates were reserved, and the reason for cancellation.
Deposit
A deposit may be required to reserve fieldwork dates. Deposits are credited toward the engagement fee. If you cancel more than fourteen (14) days before the agreed kick-off, the deposit is refundable minus a modest administration amount stated in your letter of engagement. Cancellations inside fourteen days typically forfeit the deposit because calendar space cannot be reliably refilled.
Full refund
A full refund of amounts paid (including deposit) applies if we cancel the engagement for reasons within our control and no mutually agreed alternative dates are available, or if we have not commenced any billable work and you cancel within the cooling period stated in your letter (if any).
Partial refund
If fieldwork or document review has begun, fees for completed stages remain payable. Unused later stages may be refunded on a pro-rata basis at our discretion when cancellation is for documented cause outside your control (for example, sudden regulatory stop on the product line in scope). Materials already prepared — draft findings, sampling memos — remain billable.
Non-refundable items
Non-refundable once incurred: travel booked with your written approval, third-party room hire for workshops, and completed sampling or interview days. Prepaid expenses itemised on invoices are not refundable after they have been spent.
Work already started
Once the evidence room review or interviews begin, the engagement is considered started. Stopping mid-stream does not entitle you to a full refund of fees for work performed. We will invoice for completed stages and return unused prepaid balances where applicable.
No-shows and access failures
If scheduled interview days cannot proceed because evidence access or attendees are unavailable without timely notice, those days may be charged and are not refundable. We will offer one reschedule where diaries allow.
Rescheduling
You may request rescheduling with at least seven (7) days’ notice. We will attempt to place new dates within sixty (60) days. Repeated reschedules may incur a calendar fee stated in the letter of engagement.
Cancellation by client
Written cancellation should be sent to hello@serversyncservice.digital. State the engagement name and kick-off date. We confirm fees retained and any refund amount in writing.
Refund process and timing
Approved refunds are processed within fourteen (14) business days of written approval. Refunds use the original payment method where possible. Bank transfer refunds may require your account details.
Contact for refund requests
Email hello@serversyncservice.digital or call +886-1-409-1789. Postal correspondence: 959 Memorial Drive, 苗栗市, 福建省, Taiwan.
Exceptions
This policy covers professional audit engagements only. It does not apply to merchandise, software subscriptions, training courses, or physical goods — none of which are offered on this site.